Gift Card Terms and Conditions
EB Gift Cards or eGift Cards are redeemable at any Earthbound Trading Co. or Romancing the Stone store location nationwide or online at www.earthboundtrading.com. This card is not a credit or debit card and has no implied warranties. Earthbound Trading Co. or Romancing the Stone are not responsible for lost, stolen, or damaged cards or any unauthorized card use. Card is redeemable for store merchandise only. Unused value remains on card and cannot be redeemed for cash. Gift cards do not expire. The value on your EB Gift Cards or eGift Cards is not insured by the Federal Deposit Insurance Corporation (FDIC), nor does it earn interest.
Your balance can be checked at www.valutec.net or from your online shopping cart. For questions about your eGift, email us at firstname.lastname@example.org or call 1-844-211-4437 from 8 AM to 4 PM (CST) Monday through Friday.
Loading Value on Your EB Gift Card
In the United States, you can load value on your EB Gift Card by visiting any participating Earthbound Trading Co. store or by calling Customer Support at 1-844-211-4437 from 8 AM to 4 PM (CST) Monday through Friday.
If you use a credit or debit card to purchase or reload your EB Gift Card, prior to charging your credit or debit card, an authorization process will occur for the amount of your purchase or reload transaction ("Transaction"). The authorization process will validate the credit or debit card number, status, available credit or funds and billing information to ensure that it matches what the bank or card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the Transaction amount.
For credit cards, once an authorization is received, you may notice a decrease in your available credit line. Your bank may hold this dollar amount from your credit line or available balance for a short period of time determined by the policy of your bank before your Transaction is fulfilled. For debit cards, your bank may pre-authorize a charge to your deposit or checking account and place a temporary hold on the funds before your Transaction is fulfilled. Regardless of whether you use a credit or debit card, your card will be charged only upon fulfillment of your Transaction. If your Transaction is cancelled, Earthbound Trading Co. will request an authorization reversal on your behalf. Reversal times may vary. We recommend contacting your bank or credit card company to learn about their authorization and authorization reversal policies.
Loading Value on Your eGift Cards
The eGift Card allows you to purchase and send virtual Earthbound Trading Co. Gift Cards via email. You may choose the design and dollar value (within certain limits) and complete your purchase using a credit card, debit card or PayPal account. You will need the email address for the recipient of your eGift Card (also known as an "eGift"). You authorize us to charge your credit card, debit card or PayPal account at the time you purchase your eGift regardless of the date you choose for delivery.
Upon invoicing of your order, we will send the recipient of your eGift an email notifying them that they have received an eGift from you. He or she will have the option of: (1) presenting the eGift via mobile device or (2) printing the eGift and bringing it into an Earthbound Trading Co. store to make a purchase, or (3) using it online at http://www.earthboundtrading.com. We will also send you an email confirming receipt of your eGift when the recipient opens the eGift email. An eGift is like any other Earthbound Trading Co. Gift Card and should be treated like cash by the recipient.
Fees and Expiration of Card Balances
We do not charge any activation, service, dormancy or inactivity fees in connection with your EB Gift Card or eGift Card. Your Earthbound Trading Co. Card has no expiration date nor does the value on your Earthbound Trading Co. Card ever expire.
Receipts and Transaction History
When you use your EB Gift card or eGift Card, we will provide a receipt if you request one. The receipt will indicate that the purchase was made using an Earthbound Trading Co. Card and will provide the remaining balance of your Card. Please check your online transaction history regularly to ensure that your transaction history and account balance are correct. You can check the balance of your Earthbound Trading Co. Card or review recent transactions at http://valutec.net or by calling 1-844-211-4437 from 8 AM to 4 PM (CST) Monday through Friday.
You will need to have your EB Gift Card or eGift Card available in order to access your account. The account balance for an Earthbound Trading Co. Card also will appear on your receipt from a point-of-sale register. We will not send you statements of activity on your Earthbound Trading Co. Card.
Billing Errors, Corrections
We will correct the balance of your EB Gift Card or eGift Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you wish to dispute any transaction or correction that has been applied to your EB Gift Card or eGift Card, please call Customer Support at 1-844-211-4437 from 8 AM to 4 PM (CST) Monday through Friday. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice to review your claim within sixty (60) days of the date of the transaction in question.
Fraud Associated with Your EB Gift Card or eGfit Card or Card Balance
We will not accept any EB Gift Card or eGift Card, or will limit use of any EB Gift Card or eGift Card or Earthbound Trading Co. Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. Consequently, Earthbound Trading Co. has no liability to you for any third party fraud or unlawful activity associated with any EB Gift Card or eGift Card balance. If Earthbound Trading Co. discovers any EB Gift Card or eGift Card balance was sourced or derived from fraud or other unlawful means, in our sole discretion, we may cancel all impacted Earthbound Trading Co. Cards and retain all related Earthbound Trading Co. Card balances without notice to you. We may use retained EB Gift Card or eGift Card balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load EB Gift Cards or eGift Cards.
You should treat your EB Gift Card or eGift Card like cash and not disclose your Earthbound Trading Co. Card information to anyone. If your EB Gift Card or eGift Card information is lost or stolen, anyone who obtains possession of either may use your Earthbound Trading Co. Card. You are responsible for all transactions on your Earthbound Trading Co. Card, including unauthorized transactions.
Gift Card Policy
Nonreturnable; not for resale. Notwithstanding anything contained in these Terms and Conditions, EB Gift Cards and eCards are not returnable or refundable for cash except in states where required by law. Resale of EB Gift Cards and eCards is strictly prohibited.
Not for promotional use. EB Gift Cards and eCards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, e-mail, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).
No affiliation with Earthbound Trading Co. Use of any of Earthbound Trading Co.’s trade name, logos, trade dress (including any image/likeness of the cards), or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of EB Gift Cards or eCards is strictly prohibited. Furthermore, the use of any EB Gift Cards or eCards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Earthbound Trading Co. or any of its subsidiaries or affiliates is strictly prohibited.
Governing Law. When you purchase, receive, or redeem a EB Gift Card or eCard, you agree that the laws of the State of Texas shall govern these Terms and Conditions, without regard to principles of conflict of laws.
Inquiries or Questions
If you have any questions regarding this Agreement or your EB Gift Card or eGift Card, please email us at email@example.com or call us at 1-844-211-4437 from 8 AM to 4 PM (CST) Monday through Friday.