Frequently Asked Questions Frequently Asked Questions

We're here for you! If you need to reach us, send an email our way at, use our contact form, or reach us by phone at 1-844-211-4437. We'll be available Mon-Fri 8am-4pm CST (hours subject to change).

My Order

Unfortunately with our capabilities right now orders cannot be canceled once they have been placed. No worries though, your things can be returned via mail or brought to your closest Earthbound Trading Company location, and we'll get things sorted out for you. Before you go about your return, read more about our refund policy here!

Our team works their magic to get you your goods as quickly as possible, therefore we are unable to make changes to your order once placed.

Let's make it right—send us a quick email at and we'll be happy to assist.

Payment and Checkout

Things happen, let's check out why! Try looking over the billing address you input to see it matches what your financial institution has on file. Heads up, at this time we do not accept international cards.

Sweet! A gift card! That little rectangular bit of magic (aka your gift card) can be applied to your cart before checkout. Have your full gift card number handy and that 4-digit pin. Your gift card won't be charged until your order is placed. You can check your gift card balance here.

Reach out to us at or 1-844-211-4437. We are available Monday-Friday 8am - 4pm CST.

Discounts and Promotions

Join our community of free spirits! Sign up for our newsletter and then use the link below to redeem your coupon at checkout. (You will need to set up an account with us and log in to redeem!)

Please note, this coupon cannot be combined with any other offers and is not eligible on some items such as gift cards.

We love a good deal too! Any promotional codes can be applied to your cart before checkout.

Friendly reminder: to apply the 20% OFF New Subscriber coupon or the Birthday Discount you'll need to create an account on our website and be logged in to use it. We are unable to add any discounts or refund the difference once the order has been placed.

To qualify for Free Shipping, your subtotal must be $75 before taxes and after promotional discounts are applied. Please note, some items are not eligible for Free Shipping due to size and/or weight and gift card purchases do not apply to the free shipping threshold. Exceptions to free shipping will be noted on the item page.

We wish we could, but at this moment we're unable to add discounts or refund the difference once an order has been placed.

We are unable to currently apply any promotions or markdowns to past sales. Please double-check that your discount was applied in "View and Edit Cart" before placing your order.

Inventory and Product Questions

We've been there—you find something you love then look again and it's gone! We'll check on it and get back with you (finger's crossed!). Send us an email at for inventory inquiries or use the 'Ask A Question' option in our Reviews section of each product page.

A Made in China sticker means this was the last place the stone was polished, sorted or processed before it got into our hands, not necessarily where the stone was unearthed from. Our crystals are worldwide travelers!

Our products come from various suppliers and artists from around the world. In addition, we have a small-but-mighty team of in-house designers who create products just for us! Things unique to Earthbound will have 'EB Exclusive' on the tag and in the product name online.

Got something you think other free spirits might really dig? Contact us at and we'll reach out to you with more information!

We're proud to be privately-owned! We do not offer wholesale services.

We use vendors who abide by our safety and ethics standards. We maintain a close relationship with all our vendors and have a team that visits them regularly to ensure that our ethical requirements are being met. We take pride in our products and take great care to enforce these standards.

We are always evolving and improving our practices and having constant in-depth conversations and closer relationships with our vendors about sourcing, importing, compliance measures and ethics that meet, even exceed, the high standards we set.

Earthbound has partnered with the Arbor Day Foundation for over a decade and makes a donation of .05 cents anytime a guest opts out of using a plastic or paper bag. We have donated close to $300,000 since we began this initiative with Arbor Day!

*If a Guest opts out of a plastic bag but still needs a bag, we have eco-friendly alternatives that a guest can purchase, like our organic cotton totes designed by our EB Artists. The Arbor Day Foundation receives a donation whenever an EB plastic or paper bag is not taken.

Our wrap skirts are a favorite of ours! Since they are made from recycled fabrics and no two are exactly the same, this makes it difficult for us to sell them online. However, we do offer a Wrap Skirt Guide online to help you style it. You can also visit any store for ideas and assistance!

Shipping and Delivery

Your order will be shipping through USPS or FedEx once it has been fulfilled. Fulfillment typically takes 2-3 business days, although it can take longer during the Holiday season and during high sales traffic times. Feel free to check your tracking number in the links below!

USPS Claims
FedEx Claims

All tracking information will be emailed to you as soon as your order is shipped.

If you created an account or logged into your account when placing the order; you can view your order and tracking information on your "My Account" page.

If you did not create an account when placing your order; you can use this form to access your order and tracking information.

At this time, we ship only within the contiguous 48 states. This excludes Hawaii and Alaska. We do ship to APO/FPO addresses. Additional charges may apply. We do not ship to PO Boxes.

Please contact us at or 1-844-211-4437 as soon as possible as this is a time-sensitive request. Please note, once shipped we cannot make changes to the delivery address.

At this time we do not ship from store to store or offer a "pick up in-store" option.

Read more about shipping information here!

We offer this as a courtesy on orders valued over $150.00. If you wish to opt out of this free service, give us a call or shoot us an email at ASAP to let us know. Please note Earthbound Trading Company is not responsible for any lost or stolen packages.

Sometimes tracking does not get updated if a package has not been scanned at every step of the process. If it has not moved for more than 72 hours, let us know at and we'll be happy to get things sorted out.

To report a lost package, please contact the carrier used to file a claim. Please note Earthbound Trading Company is not responsible for any lost or stolen packages.

USPS Claims
FedEx Claims

Returns and Exchanges

Sure thing! Return/exchange information can be found in the link below. Take your item(s) to your favorite Earthbound store with your invoice. All items must be in resellable condition with tags.

If you have an account with us you can log in to initiate the mail-in return process. Select "My Orders"> "View"> "Return".

If you did not create an account when placing your order; you can use this form to access your order information and start the mail-in return process.

This request is then submitted to our Customer Service team for review, item(s) can be mailed back within 30 days of delivery for a refund.

Earthbound Trading Company does not offer return labels for refund and exchanges.

The Customer Service team will process your request on our end to ensure you receive the correct refund amount. These refunds are typically issued within 2-3 business days.

Store credit will be added back to the original gift card used to purchase your items. If you no longer have this gift card, reach out to us at for a new card!

Everything Else!

Wanna join our boundless community of free spirits? Check out our Employment Opportunities here!

Work at Earthbound Trading Company!

We are privately owned and do not offer Franchise opportunities

Proposition 65 is a regulation for the state of California. You can find more information about this in the link below.