Online Refund & Exchange Policy
With a valid invoice, online purchases may be returned or exchanged at any Earthbound Trading location or online.
If returned in stores, online refunds will be issued back to the form of original payment. No cash returns.
Purchases made in store can be returned/exchanged online only if the merchandise is an existing online item. **Please contact customer service for verification.
Refunds from the online store that were purchased in-store can be made via store credit (gift card) only. Shipping costs are not refundable.All returns/exchanges must have a valid online invoice or store receipt. Additional copies of an online invoice can be obtained by contacting customer service.**All returns/exchanges must be within 30 days of their original purchase or delivered date. Those orders placed as of Black Friday Weekend (beginning 11/23/17) and by 12/24/17 are eligible for an extended return period through January 31, 2018.All refunds/exchanges must be in their new and original condition with tags attached. Items that are not in new and original condition will not be refunded. Items with inventory unavailable for exchange will be refunded.Exchanges are valid for same item purchases only (ifor ex. same clothing item that requires a different size). All other exchange needs will be completed via return and a new purchase.
**Contact by email [email protected]
**Contact by phone 1-844-211-4437 (8-4 Mon-Fri)
If returned without contact, online purchases mailed for return must be postmarked within 30 days of the delivered date. Please include a copy of your invoice and designate the desired action per item (return or exchange).
Send to: Attn WebSales, Earthbound Trading Company. 4051 Freeport Parkway, Suite 400. Grapevine, TX 76051
All refunds will be made by the same method as original payment
Shipping charges are not refundable
Some Clearance (Sale) items may be final and not eligible for return.
Item that are not eligible for return or exchange or marked as such in the item description.
Clearance items purchased with additional promotional discounts are not eligible for return or exchange.
Clearance items that are no longer featured on the site are not eligible for return or exchange.
Some Promotional items are subject to refund value only (calculated discount based on free items accompanying paid items. For ex. Buy two get one free)
If you have questions regarding your merchandise return eligibility status, please contact [email protected] with your full name, order number, and the items you wish to verify.